Technical Support Channels

  • 1 hour ticket response time
  • A 1–Hour Ticket Response Guarantee

  • We provide a 1–hour response time warranty for every ticket or e–mail that you submit to our customer support team. We’ll quickly answer all general enquiries and forward the issue to our administrators in case further assistance is needed. If you take advantage of our Managed Servers package, we will complete any of the included server administration tasks at a time that has been agreed upon upfront.

  • Top quality support service
  • An Excellent Tech Support Service

  • Our technical support team will be at your disposal round–the–clock should you need help while working with our Web Hosting Control Panel or with any of the apps that we preinstall on your behalf on the dedicated web hosting server. Furthermore if you need assistance with all the everyday admin tasks on your dedicated web hosting server, you can take a glimpse at the Managed Servers package, that includes backup hard drive storage space, Operating System updates on a weekly basis, problem troubleshooting and installation services, server monitoring and rebooting services, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Our Web Hosting Control Panel was installed by default for each dedicated server. Among its functions is a rather useful integrated knowledgebase that will walk you step by step on all the actions that you can perform. The majority of educational articles also video versions that show all the tasks that you can perform in a very illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each section of the Web Hosting Control Panel.