The availability of the customer and technical support that a cloud website hosting company offers will tell you a lot for the services they offer as well. When you can use only e-mails and tickets, you have almost certainly found a reseller not the web hosting provider. When this is the case, you will probably have to wait for a couple of days so as to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to contact the actual website hosting company for additional help. If the provider can provide several options for communication with short response time that are available at any time, they're almost certainly the top provider, not just a reseller. Which means that you'll take advantage of timely assistance and top-notch support because they'll have direct access to the servers where your account is. No matter what the trouble - sales or technical, it is generally much better to have the option to contact your hosting company directly by using your preferred way of communication.

24/7 Customer Support in Cloud Website Hosting

We provide 24/7 customer, billing and tech support for all our cloud website hosting. Even if you are not our customer yet and you have questions, we can give you a hand in a timely manner and supply you with the needed info, so as to give you a choice to make an informed decision when you purchase a new website hosting account. We're available twenty-four seven, including holidays and weekends, and we provide you with multiple means of communication to get in touch with us - live chat, phone, email messages and support tickets. For your benefit, we now have several telephone numbers all over the world, so you can call the one that is closer to you. The maximum response time for your email messages and the tickets is one hour. The typical response time is no more than 15-20 minutes, so you can forget all about waiting for several days to get assistance for any kind of task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated service that we offer include 24/7 customer and tech support, therefore whatever the issue you have, you'll be able to contact us and we will assist you without delay. Our guaranteed reply time for any email or support ticket that you open from your Hepsia web hosting Control Panel is 1 hour; typically the response time hardly ever is more than 20 minutes. In addition, we offer phone support with multiple local numbers worldwide plus a live chat, which means that you'll be able to contact us and receive additional info about our solutions even if you don't have an account yet. We're able to help you with nearly any question or a problem you have - payment methods, package specifications, e-mail configuration, hosting account settings, etc. If you use our services, you will never have a scenario where you need to wait for a couple of days to get an issue solved like you will need to do with many other service providers.

24/7 Customer Support in VPS Servers

When you use our Linux VPS web hosting service, you'll never need to wait for more than one hour to get help for any difficulty that you may experience with the server or the software which comes pre-installed with it. We guarantee this short answer time for all support tickets which you open via your billing Control Panel or emails that you send to our technical support team. In addition, we have local phone numbers in several countries around the globe plus a live chat service where we will assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 via the different methods of communication, so no matter what your question or issue is, there'll always be somebody to help you in a timely manner. In the event that you need assistance with third-party software, that you cannot set up or which gives you problems, you can benefit from the Managed Services upgrade package that we offer with all VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum reply time guarantee, you will benefit from timely support when you order a dedicated server from our company. Our customer and tech support crews are available 24/7/365, so when you open a ticket from your billing account or you send an e-mail message regarding any kind of issue with your server or the pre-installed software on it at any time of the day, you'll receive a response within the hour, even during holidays. Our ticketing system is the better option when the issue in question needs longer time to be solved or if it needs to be forwarded to our administrators, since it is a lot easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to call us or talk to a live agent through our chat service. If you add the Managed Services upgrade to the server plan, our admins will also assist you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 too.