There are different ways in which you can get in touch with the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you opt for is a ticketing system. This is the easiest communication channel for different reasons. In case no support staff representative is available at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always hit home. Furthermore, you can copy/paste large bits of info without worrying about typos, and if a specific problem requires more time to be sorted out or a number of replies need to be exchanged, all the info will be in one location, so either party can always see the comments supplied by the other one. The downside of using tickets to contact your hosting company is that they are typically separate from the hosting platform, so if you need to provide information or to follow directions, you will need to use at least 2 different accounts and this number can grow in case you wish to manage several domains. Additionally, many web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from our company, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket whilst you are browsing through your files or editing various account settings. The ticketing system is being monitored 24x7 by our help desk support staff and the response time is maximum sixty minutes, but it rarely takes more than 20 minutes to obtain assistance. In stark contrast to certain hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you wish and request information regarding any technical or billing problem. Moreover, you can see a collection of help articles, which will help you handle the most common obstacles yourself.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated service, which suggests that you won’t require an additional support platform to get in touch with our support team – you can do it on the spot the moment you bump into a difficulty. Posting a new ticket takes a few clicks and finding an older one is just as easy. With our clever search option, you can quickly track down any ticket that you’ve submitted in the past. You can post a ticket at any given time since our client support team representatives are at your service 24-7 and reply in no more than one hour, although it rarely takes that much to receive assistance. With Hepsia, you will have everything in one place and you can just forget about needing to log in and out of two or more platforms to troubleshoot a simple problem.