A lot of persons who start using their very first hosting account, or change companies, often have queries in regard to how given tasks are done or run into complications when setting up different things like emails, website settings, and so on. That is why, lots of web hosting providers have prepared documentation with the most frequently asked questions and problems so as to help their clients obtain information quickly and easily. As a result, the support team members can dedicate more time to actual problems that particular clients may be encountering, as the solution for the smaller things will be available on the Internet and customers will be able to easily solve them without having to touch base with the client care staff. Having comprehensive documentation is exceptionally important, particularly for new clients without any practical experience whatsoever, because the web hosting service involves loads of features and many individuals can get puzzled about what action to take. A good information repository can both help you complete the procedures that you need and acquaint yourself with how the hosting service works in general.

Extensive Online Documentation in Cloud Website Hosting

If you have ordered your very first cloud website hosting package through our company or have moved your website over to us, you will grow used to our platform and our in-house built Hepsia Control Panel before you know it thanks to the fact that we have compiled an elaborate knowledge base where you can find all the info that you will ever need – both general info in regard to the web hosting service as a whole and more specific info about the separate features that you can make use of and the challenges that you can bump into. The articles themselves are available in two locations. The complete article list can be accessed through the Help section of the Control Panel. You can read articles that are dedicated to the different features in each and every Control Panel section too. You can become aware of how to do de facto everything, from creating an .htaccess configuration file to managing a mailing list, and all the articles feature elaborate guidelines, so you’ll never get baffled because of an ambiguous text. Of course, if you bump into a more specific obstacle and you’re unable to find a solution in our knowledge base, you can get in touch with our customer care staff members 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

We have compiled an in-depth knowledge base for all our present and potential clients, so if you order a semi-dedicated server plan through our company, you’ll be able to find any info that you are looking for at any time. We have tons of educative articles, which will help you understand better what’s happening in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are only two examples. Our detailed manuals will help you do anything you want – extract files from an archive, import a database, forward a domain, etc. On top of that, we’ve also got troubleshooting instructions, which will enable you to discover what precipitates a given problem and the viable solutions for it. If you can’t send email messages or your domain name opens a 500 Internal Server Error message, for example, you can consult our knowledge base and rectify the problem momentarily. The articles can be accessed through any Control Panel section, as well as through the all-inclusive Help section.